Samsung printers are known for their quality and performance. However, like any other printer, they can sometimes run into errors. One such issue is Samsung Printer Error Code 11-1313. This error code indicates a problem with the printer due to a virus or malware attack. In this case, it will be necessary to run an anti-virus or anti-malware scan on the computer to remove any malicious software that may be present. Once the malicious software has been removed, it should be possible to reconnect the USB cable and get back to printing without any issues.
Common Causes of Samsung Printer Error Code 11-1313
There are a few common causes of the Samsung Printer Error 11-1313. The most common cause is due to
- Communication Error between the printer and the computer.
- Virus Attacks or other Malware activity
- Outdated or incompatible drivers for the printer
- Faulty USB port or cable connection
- Incorrect settings of the printer
Related: Samsung Printer Error U1-2320
How to Troubleshoot and Fix Samsung Printer Error Code 11-1313?
To deal with the error code 11-1313 on your Samsung printer, you can follow these steps in series. Make sure to check for a successful resolution after each step.
Check Cable and Port Connections
At the very first steps, you need to check and resolve improper and loose connections.
- Make sure the printer is powered on and connected to your computer.
- Check that the cable connecting the printer to the computer is securely connected at both ends, including any hubs or routers.
- Make sure the correct port type is selected in the printer driver settings.
- Disconnect and reconnect the cable from both ends of the connection to ensure a stable link.
- Try connecting a different compatible cable and check for success.
Update Printer Driver Software
Here are the steps to follow for updating the pending driver updates and fixing Samsung Printer Error Code 11-1313.
- Firstly, visit Samsung’s official site and enter the model number of the printer and the Operating system of the computer you are using.
- Install this new version of the driver software and restart your computer after installation is complete if prompted by setup instructions.
- After that, check that all required components have been installed correctly according to the instructions provided with the software package.
- Reconnect your Samsung printer with its new updated driver software installed on your computer.
Download and Run Samsung Error Repair Tool
The next step for resolving Samsung Printer Error Code 11-1313 is to download and run the Samsung Error Repair Tool.
- This tool is available for free on Samsung’s website and helps in resolving printer-related errors and issues.
- Download the tool, open it, and follow the on-screen instructions for easy installation.
- Once installed, launch the repair tool to fix all related printer errors that have been detected by it.
- Finally, restart your computer after the process is completed.
Run Antivirus to Detect and Remove Viruses
Finally, you can run a reliable and updated antivirus program on your computer to detect and remove any malicious programs and viruses. This might help in resolving Samsung Printer Error Code 11-1313 as some viruses can affect the performance of the printer and its driver software installed on your system.
Perform a Printer Reset
Another solution you can try to resolve for Samsung Printer Error Code 11-1313 is performing a printer reset.
- Switch off your Samsung printer and unplug its power cable from the wall outlet or power strip. Wait for at least 30 seconds before you connect again the power cable of your device with its source of electricity.
- Turn on your printer after some time and check if it’s working properly without any issues or error codes coming up on its display panel.
Contact Samsung Expert Team
If none of the above-mentioned solutions work, you should contact the Samsung support team directly. They can help you to resolve any complex issues and errors on your Samsung printer.
Related: Samsung Printer Error Code U1-2330
FAQs
Why is my Samsung Printer in an Error State?
If you face Samsung Printer Error Code 11-1313, it may be due to a virus or malware attack. Here are steps to troubleshoot and fix this issue:
- Firstly, check recently installed updates that may interfere and leads to the error. If there is any, then remove it from your device and send the printing command again.
- Secondly, run a virus scan on your system to check for any malicious software that can result in the issue. To fix it, delete it entirely.
- Also, make sure all the drivers and software are up to date. You can download the latest versions from the Samsung official website.
- Try resetting your printer to its factory settings. This can usually be done by pressing a button on the printer itself, or in the settings menu of your computer.
- If none of the above steps work, contact Samsung customer support for further assistance.
Why is my Samsung Printer Not Working?
There can be various reasons for the malfunctioning of the Samsung Printer. These are as follows:
- Malware Attack
- Pending Driver Updates
- Conflicting Software
- Printer Driver Issues
- Incorrect Printer Settings
- Network Connectivity Issues
What is error 1313 on my Samsung Printer?
If you see error 1313 on your Samsung printer, it means that the printer has been infected with a virus or malware. This can happen if you’ve recently installed a new program or app on your computer, or if you’ve visited a malicious website. To fix this problem, you’ll need to run a virus scan on your computer and remove any malicious files that are found.
How do I Get Rid of Samsung Printer Error 1313?
To resolve the error code 1313 on your Samsung printer, follow the steps below:
- Firstly, switch off the printer and unplug its power cord from the wall outlet.
- Remove any jammed paper stuck inside the printer, including any pieces that might be lodged in the rollers.
- After that, clean all the parts of the printer with a damp cloth to remove dust.
- Finally, reconnect the power cord and turn on the printer.
- Print the test page and check for the resolution of Samsung Printer Error Code 11-1313.
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