Epson Printer Error Code 0x97 – Hardware Malfunction Error

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Last Updated - December 18, 2023

Epson Printer Error Code 0x97 – Hardware Malfunction Error


Epson Error Code 0x97 is a hardware malfunction error. This error can occur for various reasons, such as a faulty or dirty print head, a clogged ink cartridge, or a problem with the printer’s internal circuitry. This is a common issue that can happen with specific models of Epson printers and can be pretty frustrating to deal with. Here, we will discuss troubleshooting steps to fix the Epson Printer Error Code 0x97 and work properly with the printer without malfunctioning. First, restart the printer to check whether the problem is resolved. Otherwise, follow proper troubleshooting steps to fix it.

What Causes Epson Printer Error Code 0x97?

The most common cause of the Epson Printer Error is the malfunctioning of the printer hardware. This can be caused by a variety of issues, such as

  • Loose or damaged cable connection,
  • Faulty component,
  • Physical damage to the printer.
  • Print Head issues

Related: Epson Error Code E01

Troubleshoot and Fix Epson Printer Error Code 0x97

After configuring the actual cause of the error, you can follow up with the solution. If you do not know the exact cause, follow these steps to fix the error code 0x97.

Check Printer Connections

Follow these steps to check and replace the faulty connections.

  • Locate the power cord of your printer and disconnect it from both ends.
  • Remove all the USB cables connected to your Epson Printer.
  • Now, ensure that there is no paper jam in your printer.
  • Also, check for any foreign object inside the device blocking its functioning.

Perform a Hard Reset

Perform a hard reset on your Epson Printer and easily solve this issue. Here are the steps to do so:

  • Turn OFF your Printer first and wait a few seconds before proceeding with other steps.
  • Disconnect the power cable from both ends and wait another 30-50 seconds before reconnecting them in the same order they were disconnected earlier.
  • Make sure that you connect the power cord correctly at both ends.
  • Turn on your printer again and check if it works correctly by running a test print job.

Update Printer Drivers

You can also update the printer driver and all its related firmware per the latest version to resolve Epson Printer Error Code 0x97. Here are the steps to follow:

  • Go to the official website of Epson Printers and find the latest stable version for your model type.
  • Download it from there and install it properly on your system.
  • Once installed, check if it is working fine or not.

Install the Print Head

You can install the Print Head Cleaning tool (PHC) from Epson to resolve this issue. Here are the steps to do so:

  • Go to the official website of Epson Printers and download the PHC tool on your system.
  • Install it properly on your system.
  • Run the PHC tool and follow all the instructions mentioned over there to clean up your printer’s print heads.
  • Once completed, check whether the Epson Printer Error Code 0x97 persists.

Recover Clogged Ink Cartridge

You can try to recover the clogged ink cartridge and resolve this error code 0x97. Here are the steps to do so:

  • Locate the affected ink cartridge from your Epson Printer and unplug it from its slot.
  • Dip a cotton swab in warm water and clean up all the ink clogged in its nozzle area.
  • Re-insert the cleaned-up cartridge inside its slot and check if it works fine.
  • Check for the success of Epson Printer Error Code 0x97.

Align The Epson Printer Printhead

You can try to align the print head of your Epson printer and resolve Epson Printer Error Code 0x97 by these steps below:

  • Firstly, go to the official website of Epson Printers and download the Print Head Alignment tool from there on your system (preferably a Windows machine).
  • Install it properly and open it on your system once it is installed successfully.
  • After that, follow the instructions mentioned above to align its print head section properly.
  • Once completed, check for success.

Related: Epson Printer Error 00041


How do I fix Epson Error Code 0x97?

If your printer is displaying the Epson Printer Error Code 0x97, then follow the steps to fix it:

  1. Please turn off the printer and turn it on again.
  2. Check if all the cartridges are installed correctly.
  3. Make sure that all the cables are securely connected to the printer.
  4. Clean the print head using an automated cleaning function in your printer software or manually cleaning it with a damp cloth or cotton swab.
  5. Check for any paper jam inside the printer, and remove any jammed paper.
  6. Reset your printer by unplugging it from the power source for at least 30 seconds and then plugging it back in again.
  7. Run a test print to check whether this has solved the issue.
  8. If none of these steps worked, you may need to contact Epson for further assistance on Epson Printer Error Code 0x97 or replace your printer with a new one.

How do I Get my Epson Printer out of Error Mode?

Here are some easy steps to follow to get your printer out of error mode:

  1. Firstly, check to ensure all cables are firmly connected to the printer and the power source. If they are not, simply reconnect them and try printing again.
  2. If the cables are all connected properly, there may be a problem with the printer itself. To fix this, you will need to take apart the printer so that you can access the internal components.
  3. Once you can access the internal components, check for loose or damaged parts. If you find any, simply replace them or repair them as necessary.
  4. Once you have checked and repaired the internal components, reassemble the printer and try printing again. Hopefully, this will fix the problem: Epson Printer Error Code 0x97 and get your printer out of error mode.

Where is the Epson Reset Button?

Epson printers have a reset button located on the control panel. Press and hold the reset button to reset the printer for three seconds. If your printer model does not have a reset button, reset it by turning off the printer and unplugging the power cord for at least 10 seconds.

How do I reboot my Epson Printer?

If your Epson printer is displaying an error code, it may be necessary to reboot the printer to clear the error. To do this, simply power off the printer and unplug the power cord from the outlet. Wait a few minutes, then plug the power cord back in and turn on the printer. This should clear any hardware malfunction errors preventing your printer from Epson Printer Error Code 0x97.

What is 79 Service Error on an HP printer?

If you’re getting the 79 service error on your HP printer, it means that there’s a problem with the printer’s hardware. This can be caused by various things, including a faulty print head, wrong ink cartridges, or a problem with the printer’s circuitry. If you’re getting this error, you must contact HP customer support for help troubleshooting the issue.

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Toby Shepard

Toby Shepard

Greetings, I am Toby, a DIY enthusiast, blogger, and a self-proclaimed printer geek! My love for printers has led me to offer readers the information they can use to fix any printing problems without having to make a call to a technician. Some would say my house is flooded with countless printer models as I spend most of my time comparing top printer brands and sharing my insights on them. When I am not tinkering with printers at my home, I like to travel and go on hikes.

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