If you are receiving the Lexmark Printer Error Code 31.60, it is because your printer’s smart chip is not functioning correctly. This error can be caused by a number of things, including a faulty or damaged smart chip, corrupt firmware, or an incompatible printer driver. Fortunately, we will discuss step-by-step instructions on how to resolve this issue and get your printer up and running again. At first, you can try to restart the printer and check for a direct solution. Otherwise, you need to replace the smart chip of the Lexmark printer.
What Causes Lexmark Printer Error Code 31.60?
The Lexmark Error Code 31.60 can be caused by a variety of things, but the most common cause is a problem with the smart chip. Here is the list of causes causing this error:
- The printer’s smart chip is corrupted or damaged.
- Poor contact between the print cartridge and the printer’s contacts.
- Faulty or outdated firmware on the printer.
- The print head or other internal components are faulty or clogged with debris.
- The printer has been affected by a power surge or other electrical problems.
Related: Lexmark Printer Keeps Jamming
How to Troubleshoot and Resolve Lexmark Printer Error Code 31.60?
The error 31.60 with the Lexmark Printer can be due to a variety of factors, such as a loose connection, damaged chip, or defective cartridge. Here are some troubleshooting tips to help resolve the error:
Check Printer Connections
Check the connection of the smart chip to the cartridge. Make sure it is secure and snug.
Replace the Faulty Chip
Inspect the chip for any damage. If there are any cracks or chips in the surface, it will need to be replaced. Follow these steps to replace the chip:
- Shut off the printer and unplug it from the power source.
- Remove the old chip from the cartridge by gently prying it off with a thin, flathead screwdriver or a plastic card.
- Carefully insert the new chip into place. Make sure you press firmly for it to be secure.
- Reinstall the cartridge back into the printer and plug in the power source again.
- Turn on your printer and try printing again to see if this resolves Lexmark Printer Error Code 31.60.
Replace the Defective Cartridge
If you have ruled out all other possible causes, then it is likely that the cartridge itself is defective and will need to be replaced. Here are the steps to replace it:
- Turn off the printer and unplug it from the power outlet.
- Open the front cover of your printer and gently remove the defective cartridge.
- Insert a new cartridge and make sure it is securely in place.
- Close the front cover and plug in the power cord again to turn on your printer.
- Test printing a few pages to make sure that the Lexmark Printer Error Code 31.60 has been resolved.
Update the Printer Drivers
Before you can update your printer firmware, you need to check what version of firmware your printer has. To do this,
- Open the Printers & Scanners preferences pane in System Preferences.
- Select your Lexmark printer, and click the Options & Supplies button.
- In the window that appears, click the Utility tab and look for the Firmware section.
- The version number will be listed next to “Firmware”.
- If there is a newer version of firmware available for your printer, download it from the Lexmark website and install it according to the instructions.
- Once the update is installed, try printing again and see if the error code has been resolved.
Reinstall Imaging Unit
If the above steps do not work, then it is possible that your printer’s imaging unit is faulty and needs to be replaced. To do this, follow these steps to fix Lexmark Printer Error Code 31.60:
- Turn off the printer and unplug it from the power outlet.
- Open the front cover of your printer and carefully remove the imaging unit.
- Insert a new imaging unit into place and make sure it is securely installed.
- Close the front cover and plug in the power cord again to turn on your printer.
- Try printing a few pages to see if this has resolved the error code 31.60.
Reset the Printer
This can be done by powering off the printer and then unplugging it from the power source. Wait a minute or two, then plug the printer back in and power it on. This may resolve Lexmark Printer Error Code 31.60.
FAQs
How do I Fix my Lexmark Printer Error 31.60?
To resolve Lexmark Printer Error Code 31.60, you will need to replace the smart chip on your printer. You can do this by contacting Lexmark customer support and requesting a replacement chip. Once you have received the new chip, follow the instructions included with it to install it on your printer.
If you are still experiencing difficulties after replacing the smart chip, it is possible that the issue is with the printer driver. In this case, you will need to uninstall and reinstall the driver. To do this,
- Firstly, go to the “Control Panel”.
- select “Add or Remove Programs.”
- From here, locate and select your Lexmark printer driver.
- Finally, click “Remove” or “Uninstall.”
Once the driver has been uninstalled, restart your computer and then visit the Lexmark website to download and install the latest version of the driver for your printer model.
How do I Fix my Printer Error Code?
There are a few things you can try to resolve Lexmark Printer Error Code 31.60:
- Check the connection between the chip and the printer. Make sure that the chip is properly seated in its socket and that there are no loose wires or other objects obstructing the connection.
- Try resetting the printer. This can sometimes clear up communication issues between the printer and the ink cartridge chip.
- If you have another ink cartridge of the same type, try swapping it out with the one that is giving you an error. This will help you determine if the problem is with the cartridge or with the printer itself.
- Contact Lexmark customer support for assistance. They may be able to help you troubleshoot your specific issue or offer replacement options for your defective ink cartridge.
How to Reset Smart Chip in Lexmark Printer?
If your printer shows Lexmark Printer Error Code 31.60, it means there is an issue with the smart chip. This can be caused by a variety of things, including a failed update or corrupt firmware. In any case, you’ll need to reset the smart chip as follows.
- Firstly, power off your Lexmark printer and unplug it from the power source.
- After that, remove the smart chip from the print cartridge and insert it into the chip resetter tool.
- Follow the instructions that come with the chip resetter tool to reset the smart chip.
- Now, reinsert the smart chip into the print cartridge and install it back into your Lexmark printer.
- Finally, power on your printer and try printing again.
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